IT Service As the service offering is created in line with the customer demands, then spelling out it as such requires alignment both for the IT and the customer in terms of expectations as well as the underlying components that make the service work in order to reach those possibilities. So IT service management refers to the entirety of activities–directed by policies, organized and structured in processes and supporting procedures–that are performed by an organization to design, plan, deliver, operate and control information technology services offered to customers.

IT Service Management makes a company’s service delivery more efficient. It also aligns new products with the company’s business and IT strategy. Computerized services and change management are likewise easier. Yet, IT makes it smoother for the end user to interact with the IT system.